Mitigating Fraudulent Transactions

Jaraja is aware of the fact that we live in dangerous times. Miscreants and unscrupulous elements with less than noble intentions may take advantage of online platforms to perpetrate their evil intentions.

To mitigate the above, we have taken the following measures:

Rating Process

a. All our sellers pass our internal rating process;

b. Additionally, there is a customer rating and review process in place whereby buyers share their honest feedback on their experience on a transaction with a seller.

Membership of Trade Associations, CAC Registrations and Cooperatives

a. Our top rated sellers are members of trade associations with verifiable track record of integrity;

b. All the top/high volume sellers are registered business with the Corporate Affairs Commission (CAC), Chambers of Commerce and they have valid Nigerian Export Promotion Council (NEPC) licenses.

Bank Verification Number (BVN)

a. All bank account numbers (in Nigeria) mandatorily have BVN codes. The BVN is a centralized biometric identification system for the banking industry. It gives a unique identity that can be verified across the Nigerian Banking Industry thereby authenticating a person’s identity at point of transactions. (See http://www.bvn.com.ngfor more information)

Registered Phone Numbers

a. All phone numbers in Nigeria are (should be) registered. A registered phone number has biometric record of the user as well as his/her address. This mean that users are traceable and can be located.

Other safety measures include:

• Configuring the system to hide your phone number and email address on adverts you post to protect you from spam.

• Making continuous improvements to our IT architecture to detect and prevent suspicious or inappropriate activity on the site.

• Tracking reports of suspicious or illegal activity to prevent offenders from using the site again.

If you feel that you have been the victim of a scam, please report your situation to us immediately. If you have been cheated, we also recommend that you contact your local police department.

Jaraja is committed to ensuring the privacy of its users and therefore does not share information about its users publicly. However, we are committed to the safety of our users and will cooperate with Law enforcement agents should we receive any requests for information in connection with fraudulent or other criminal activity.

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